Miers’ point is that robotic automation software is not magical or intelligent -that, in fact, RPA tools are just like any other tool: ultimately, a collection of scripts that will clog your environment if you’re not careful. And that’s how you should think about it.” “And doing that regularly, repetitively, reliably and there’s a lot of value to be had there but that’s not the same as, ‘I’ve got some little squirrely thing in here that’s going and doing it for me.’ It’s ultimately a script. “These are integration scripts, for moving from system one to system two,” said Miers during the Gartner Symposium. Miers was at this year’s Gartner Symposium/ITxpo where he gave a talk that was surprisingly critical of RPA -and, for that reason alone, Miers’ talk was full of useful, unique insights. In the middle of all the hype are several Gartner analysts who’ve been taking a critical look at RPA and explaining the risks the rest of us have overlooked.ĭerek Miers is a senior director analyst overseeing Gartner’s Magic Quadrant for RPA software. You can hardly mention digital transformation without hearing about RPA. Businesses are talking about it, analysts are writing about it RPA has appeared in articles in Forbes and McKinley and The Wall Street Journal. Robotic process automation (RPA) is everywhere. Total annual RPA revenue is expected to reach $1.3 billion in 2020, up from $98 million in 2015.
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